REFUND POLICY

Once you receive your product, you can return it in the following cases, always within 48 hours (not counting if the product is damaged due to poor production or factory design). *Contact us at disorderwave@gmail.com for your return address*

1. You have not chosen the correct size

A size guide for our products is attached to the right of all items. Even so, if your product is not as you expected in terms of size, you can return it within 48 hours, being responsible for the corresponding shipping costs.

2. Defective product (from two weeks after receipt)

In the event that the product is damaged or defective, the following is requested before returning it:

- Photos of the complete article, emphasizing its defects.

*If you have any questions, write to us at disorderwave@gmail.com and we will respond to you in less than 24 hours.

SHIPPING POLICY

*Shipping times are estimates and may differ depending on the number of orders. You will see final shipping costs and times in the checkout process.

1. Refund made by our carrier:

If the carrier fails to deliver the order to the address provided, the item(s) will be sent back to our warehouses. If our client does not come to pick up the order at the post office or at the branch of the corresponding carrier, the shipment will be fully returned.

To avoid this type of situation, we ask that before placing the order you check whether the address is correctly provided in the shipping information.

And if the carrier returns your shipment...

We will contact you to provide us with the location where you want to receive your returned item, taking charge of the new shipping costs that this generates.

2. Items lost during shipping:

Every order includes a tracking number. In case the shipment does not appear or takes longer than normal (keep in mind that due to traffic or various situations it may take 2-3 days) check the following:

- That your address is correct.

- Contact your local post office to see if you can possess or locate your order.

- If your address is correct and the post office does not have or locate your order, contact us through disorderwave@gmail.com within two weeks, we will cover the costs and shipping involved in sending your order back.

In the event that the tracking number indicates that the order has been delivered, we may offer you a new shipment of your order but we will not be responsible for its costs.

This Privacy Policy establishes the terms in which Disorder Wave uses and protects the information that is provided by its users when using its website. This company is committed to the security of its users' data. When we ask you to fill out personal information fields with which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated, so we recommend and emphasize that you continually review this page to ensure that you agree with such changes.

Information that is collected

Our website may collect personal information such as: Name, contact information such as your email address and demographic information. Likewise, when necessary, specific information may be required to process an order or make a delivery or billing.

Use of collected information

Our website uses the information in order to provide the best possible service, particularly to maintain a record of users, orders if applicable, and improve our products and services. Emails may be sent periodically through our site with special offers, new products and other advertising information that we consider relevant to you or that may provide you with some benefit, these emails will be sent to the address you provide and may be canceled. whenever.

Disorder Wave is highly committed to fulfilling its commitment to keeping your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.

cookies

A cookie refers to a file that is sent with the purpose of requesting permission to be stored on your computer. Upon accepting said file, it is created and the cookie is then used to obtain information regarding web traffic, and also facilitates future visits to a website. recurrent. Another function that cookies have is that with them the websites can recognize you individually and therefore provide you with the best personalized service on their website.

Our website uses cookies to identify the pages that are visited and their frequency. This information is used only for statistical analysis and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service on the websites, they do not give access to information from your computer or from you, unless you want it and provide it directly. You can accept or deny the use of cookies, however most browsers automatically accept cookies as it serves to have a better web service. You can also change your computer settings to decline cookies. If they decline, you may not be able to use some of our services.

Links to Third Parties

This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or the protection of your data on those other third party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.

Control of your personal information

At any time you may restrict the collection or use of personal information that is provided to our website. Each time you are asked to fill out a form, such as the user registration form, you can check or uncheck the option to receive information by email. If you have selected the option to receive our newsletter or advertising, you can cancel it at any time.

This company will not sell, assign or distribute personal information that is collected without your consent, unless required by a judge with a court order.

Disorder Wave reserves the right to change the terms of this Privacy Policy at any time.

RELEVANT INFORMATION

It is a necessary requirement to purchase the products offered on this site that you read and accept the following Terms and Conditions written below. The use of our services as well as the purchase of our products will imply that you have read and accepted the Terms and Conditions of Use in this document. All products that are offered by our website could be created, charged, sent or presented by a third party website and in such case would be subject to their own Terms and Conditions. In some cases, to purchase a product, registration by the user will be necessary, with the entry of reliable personal data and definition of a password.

The user can choose and change the password for their account management access at any time, if they have registered and it is necessary for the purchase of any of our products. www.disorderwave.com does not assume responsibility if you give said key to third parties.

All purchases and transactions carried out through this website are subject to a confirmation and verification process, which could include verification of product stock and availability, validation of the payment method, validation of the invoice (if applicable) and compliance with the conditions required by the selected payment method. In some cases email verification may be required.

The prices of the products offered in this Online Store are valid only for purchases made on this website.

LICENSE

Disorder Wave, through its website, grants a license for users to use the products that are sold on this website in accordance with the Terms and Conditions described in this document.

UNAUTHORIZED USE

If applicable (for the sale of software, templates, or other design and programming products) you may not place one of our products, modified or unmodified, on a CD, website or any other medium and offer them for redistribution or resale of any kind.

PROPERTY

You may not claim intellectual or exclusive ownership of any of our products, modified or unmodified. All products are property of the content providers. Unless otherwise specified, our products are provided without warranty of any kind, express or implied. In no event will this company be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses resulting from the use or inability to use our products.

REFUND AND WARRANTY POLICY

In the case of products that are irrevocable non-tangible goods, we do not issue refunds after the product is shipped, it is your responsibility to understand before purchasing. We ask that you read carefully before purchasing it. We only make exceptions to this rule when the description does not fit the product. There are some products that may have a guarantee and the possibility of refund but this will be specified when purchasing the product. In such cases the warranty will only cover factory defects and will only become effective when the product has been used correctly. The warranty does not cover breakdowns or damage caused by improper use. The terms of the warranty are associated with manufacturing and operating failures under normal conditions of the products and these terms will only be effective if the equipment has been used correctly. This includes:

– According to the technical specifications indicated for each product.
– Under environmental conditions in accordance with the specifications indicated by the manufacturer.
– In specific use for the function with which it was designed from the factory.
– In electrical operating conditions in accordance with the indicated specifications and tolerances.

ANTI-FRAUD CHECK

The customer's purchase may be postponed for anti-fraud verification. It may also be suspended for longer for a more rigorous investigation to prevent fraudulent transactions.

PRIVACY

This www.disorderwave.com guarantees that the personal information you send has the necessary security. The data entered by the user or in the case of requiring validation of the orders will not be delivered to third parties, unless it must be revealed in compliance with a court order or legal requirements.

Subscription to promotional email newsletters is voluntary and may be selected when creating your account.

Disorder Wave reserves the rights to change or modify these terms without prior notice.